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Case Study: Wheatlands Lodge Makes Taking Payments Easy with GuestTappy
The Challenge
Wheatlands Lodge, a charming B&B nestled in the heart of the picturesque town of Windermere, has been using freetobook as their Property Management System for over five years.
Over the years, freetobook has consistently provided support in managing bookings and other essential operations. However, as technology evolved, Wheatlands Lodge recognised an opportunity to further modernise their payment processes to keep up with the growing popularity of contactless payments.
To continue providing a smooth experience for guests and staff, they sought a solution that would simplify in-person payment collection and help to keep up with the latest payment trends.
The Solution: GuestTappy
To meet this need, Wheatlands Lodge turned to GuestTappy, a contactless payment app that integrates directly with freetobook. GuestTappy is designed to modernise the way accommodation providers take payments by using a contactless, iPhone-enabled payment system that is simple, secure, and easy to use. Guests can also use their own smartphones to pay, eliminating the need for physical card handling or manual entry of card details.
GuestTappy’s easy-to-use interface, and the integration of freetobook and Stripe, has ensured a smooth transaction process, reducing the potential for human error, and increasing security by minimising the exposure of sensitive card information.
Results
Since implementing GuestTappy, Wheatlands Lodge has experienced a significant and timely transformation in its payment processes.
Enhanced Efficiency: The most notable benefit has been a considerable increase in efficiency. By eliminating the need for manual data entry, staff at Wheatlands Lodge have saved valuable time, allowing them to focus on providing exceptional guest experiences.
Improved Security: The transition to contactless payments has significantly enhanced security. Sensitive card details are no longer exposed to potential risks associated with manual input. Guests can now pay with confidence, knowing their information is protected.
Enhanced Guest Satisfaction: While initially met with some scepticism from some guests about using a personal device for payment, guests quickly appreciated the simplicity and speed of the GuestTappy process. The contactless payment option has been well-received, contributing to overall guest satisfaction.
Modernised Business Image: Adopting GuestTappy has positioned Wheatlands Lodge as a forward-thinking business. The ability to offer a contactless payment option has enhanced the property’s image and appeal to tech-savvy guests.
A Game-Changer for Property Owners
Mike, the owner of Wheatlands Lodge, is wholeheartedly enthusiastic about GuestTappy. He believes it has been a game-changer for the property, bringing them up to date with modern payment trends without the need for additional hardware. He highly recommends GuestTappy to other freetobook users, emphasising its ease of use, security, and cost-effectiveness.
Conclusion
GuestTappy has proven to be a valuable asset for Wheatlands Lodge, making operations more efficient, enhancing security, and improving the overall guest experience. By embracing this innovative payment solution, the property has demonstrated its commitment to providing a modern and convenient service for their guests.
